Susanna Mendes

Programme Manager, National Neonatal Network
Specialist Services & Screening
NHS National Services Scotland

Susanna joined NHS Scotland in 2014, when she was awarded a place on the Management Training Scheme. She worked in NHS Greater Glasgow and Clyde for three years, initially as Assistant Clinical Service Manager in ‘Older Peoples Services’ and subsequently for two years as Programme Manager for the implementation of the ‘Mental Health Strategy’. During this time she realised her passion for project based work and qualified as a PRINCE2 Practitioner. She graduated from the University of Strathclyde in 2017 with a Masters in Business Analysis and Consulting, and was very pleased to take up a post in National Services Division (NSD) as Specialist Services Commissioning Programme Manager later that year.

During her time in NSD she has programme managed a number of services and specifically worked on securing national designation for; ‘Secure Care CAHMS Inpatient Unit’, ‘LD CAMHS Inpatient Unit’ and the ‘Specialist Mesh Service’. Identifying, understanding and addressing unmet need throughout Scotland is something she feels passionately about and is delighted to be remaining in NSD with the remit to work nationally to ensure equitable care throughout the country. She is very pleased to join the National Neonatal Network (NNN) as Programme Manager and is very much looking forward to being part of the team. Susanna said, “I am delighted to be working with the NNN and am extremely passionate about ensuring the best possible care is delivered for all neonates throughout Scotland. I am very much looking forward to working closely with all stakeholders to unite in delivering national quality improvement initiatives and standardising neonatal care, whilst ensuring the neonate and their family are at the centre of every decision.”